大二综合英语教学资料：principles of mgt 1.pptVIP

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2018-01-15 发布于浙江
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大二综合英语教学资料：principles of mgt 1.ppt

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Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* How The Manager’s Job Is Changing The Increasing Importance of Customers Customers: the reason that organizations exist Managing customer relationships is the responsibility of all managers and employees. Consistent high quality customer service is essential for survival. Innovation Doing things differently, exploring new territory, and taking risks Managers should encourage employees to be aware of and act on opportunities for innovation. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Exhibit 1–8Changes Affecting a Manager’s Job Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* What Is An Organization? An Organization Defined A deliberate arrangement of people to accomplish some specific purpose (that individuals independently could not accomplish alone). Common Characteristics of Organizations Have a distinct purpose (goal) Composed of people Have a deliberate structure Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Exhibit 1–9 Characteristics of Organizations Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Why Study Management? The Value of Studying Management The universality of management Good management is needed in all organizations. The reality of work Employees either manage or are managed. Rewards and challenges of being a manager Management offers challenging, exciting and creative opportunities for meaningful and fulfilling work. Successful managers receive significant monetary rewards for their efforts. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Exhibit 1–10 Universal Need for Management Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Exhibit 1–11 Rewards and Challenges of Being A Manager Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 1–* Terms to Know manager first-lin