大二综合英语教学资料：principles of mgt 14 communication.pptVIP

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大二综合英语教学资料：principles of mgt 14 communication.ppt

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* * * * * * * * * * * * * * * * * * * * * * Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Exhibit 14–3 Active Listening Behaviors Source: Based on P.L. Hunsaker, Training in Management Skills (Upper Saddle River, NJ: Prentice Hall, 2001). Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Types of Organizational Communication Formal Communication Communication that follows the official chain of command or is part of the communication required to do one’s job. Informal Communication Communication that is not defined by the organization’s structural hierarchy. Permits employees to satisfy their need for social interaction. Can improve an organization’s performance by creating faster and more effective channels of communication. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Communication Flows Lateral Diagonal Downward Upward Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Direction of Communication Flow Downward Communications that flow from managers to employees to inform, direct, coordinate, and evaluate employees. Upward Communications that flow from employees up to managers to keep them aware of employee needs and how things can be improved to create a climate of trust and respect. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Direction of Communication Flow (cont’d) Lateral (Horizontal) Communication Communication that takes place among employees on the same level in the organization to save time and facilitate coordination. Diagonal Communication Communication that cuts across both work areas and organizational levels in the interest of efficiency and speed. Copyright ? 2010 Pearson Education, Inc. Publishing as Prentice Hall 14–* Types of Organizational Communication Networks Chain Network Communication flows according to the formal chain of command, both upward and downward. Wheel Network All communication flows in and out