酒店服务英语5419232638.pptVIP

酒店服务英语 问 候 语 1、您好 How do you do？ 2、早上（下午、晚上）好。 Good morning/afternoon/ evening. 3、您好吗？ How are you? 4、见到您真高兴。 Nice to meet you. / I’m glad to see you. 欢迎语 1、欢迎光临我们酒店。 Welcome to our hotel. 2、欢迎光临我们餐厅。 Welcome to our restaurant. 3、希望您住的愉快。 Hope you will enjoy your staying here. 答谢语 1、非常感谢。 Thank you very much. 2、感谢您的到来。 Thanks for your coming. 3、感谢您的建议。 Thank you for your suggestion. 4、感谢您入住我们酒店。 Thank you for staying in our hotel. 5、不客气。 You are welcome. 道歉语 1、对不起。 I’m sorry. 2、劳驾/打扰了。 Excuse me. 3、对不起,这是我的错。 I’m sorry, it’s my fault. 4、抱歉让您久等了。 Sorry to have kept you waiting. 征询和应答语 1、我能帮你吗？ May I help you? 2、我能为你做些什么吗？ What can I do for you？ 3、这样可以吗？ Is that all right？ 4、是的，当然。 Yes, of course. 5、明白了。 I see. 6、这是我的荣幸。 It’s my pleasure. 7、很乐意为您效劳。 I’m at your service. 9、服务员马上就到。 The waiter will be with you in a minute. 10、没问题。 No problem. 11、还需要点别的吗？ Anything else, sir? 12、让我来帮您一下吧。 Let me give you a hand. 13、我可以进来吗？ May I come in? 14、您先请，先生。 After you, sir. 15、坐这里可以吗？ Would you like to sit here? 16、您要去哪里，先生。 Where are you going, sir? 17、我领你去房间，好吗？ Shall I show you your room? 18、能告诉我您的房间号码吗？ May I know your room number? 19、给您。 Here you are. 20、您如何付账，是现金还是信用卡？ How are you going to pay, in cash or by credit card? 提醒用语 1、请走好。Mind your step. 2、请小心。Please be careful. 3、别担心。Don’t worry. 4、放心好了。Take it easy. 5、请稍等。Just a moment, please. 电话用语 1、早上好，**部门，我能帮你吗？ Good morning, ** department. May I help you? 2、您需要留口讯吗？ Would you like to leave a message? 3、您能再说一遍吗？ I beg your pardon? 4、对不起，线路正忙，要不您过一会儿再打来？ I’m sorry, the line is busy. will you call later? 5、请不要挂断，我将为您接通。 Hold the line, please. I’ll put you through. 指路用语 1、这边请。 This way, Please. 2、一直往前走。