浅析战略流程报告.pptVIP

ITES/BPO – Opportunity to move up the value chain?;Source: Gartner; Dataquest; Aberdeen group; McKinsey analysis;“Tech jobs leave U.S. for India, Russia. Who’s to blame?” – July 2003;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;0.33;0.03;JOBS OFFSHORED WILL BE A SMALL FRACTION OF THE SHORTAGE IN ELIGIBLE WORKERS ;JOBS OFFSHORED ARE A FRACTION OF ALL MASS LAYOFFS;Economic value of off-shoring real Off-shoring creates 40-50% greater value for the global economy India captures 33% of every off-shored dollar while the US retains 67% and the incremental 40-50% value creation Off-shored jobs small fraction of expected retirements/lay-offs ;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;Completed the first round of off-shoring successfully;Simple, standardized activities;IN FIs, VENDORS AT POINT OF SERVICING THE WHOLE RANGE OF CORE BANKING AND SUPPORT PROCESSES;B. REENGINEERING AND PROCESS IMPROVEMENT CAN PROVIDE ADDITIONAL GAINS OF 30-40%;;C. F-1000 INSTITUTIONS HAVE INCREASINGLY BEGUN TO REALISE OPPORTUNITIES FOR REVENUE ENHANCEMENT; Columbia Bank Trust (later Synovus) transitions internal credit-card processing business into third-party company (1982) CBT sells 19% of company in IPO (1983) TSYS grows to become the second largest processor in the world;D. NEW INDUSTRIES THAT HAVE PLAYED “WAIT AND WATCH” GAME TRADITIONALLY NOW ACTIVELY EXPLORING AND COMMENCING OFFSHORING – PHARMACEUTICAL EXAMPLE;OPPORTUNITIES FOR OFFSHORING EXIST ACROSS THE PHARMACEUTICAL VALUE CHAIN ;;OFFSHORING CAN RAPIDLY MOVE UP THE PHARMA VALUE CHAIN;IN THIS CONTEXT, SEVERAL DOUBTS HAVE ARISEN ABOUT THE FUNDAMENTAL LONGEVITY AND EVOLUTION OF BPO AS AN INDUSTRY;IN THE END STATE, LARGE INSTITUTIONS WILL USE A COMBINATION OF CAPTIVE AND VENDOR FACILITIES;IN F