第六章 Organizational Cultures and Diversity组织文化与多样性 国际企业与跨文化管理课件.pptVIP

4- Chapter Objectives DEFINE what is meant by organizational culture; discuss interaction of national and MNC culture 准确定义组织文化的含义；讨论民族文化和跨国公司文化间的相互作用。 2. IDENTIFY four most common categories of organizational culture and discuss characteristics of each 明确四种最常见的组织文化的类型，并讨论各个类型的特征。 3. PROVIDE overview of nature and degree of multi-culturalism and diversity in today’s MNCs. 总揽当今跨国公司文化多元性和多样性的本质及程度、 DISCUSS common guidelines and principles used in building team and organizational multicultural effectiveness. 讨论用于团队和组织层次建设有效多元文化的指导方针和原则。 The Nature of Organizational Culture Organizational culture: shared values and beliefs enabling members to understand their roles and the norms of the organization, including: 组织文化：能够使得其成员明白其角色和组织规范的共享的价值和信仰。 Observed behavioral regularities, typified by common language, terminology, rituals 奉行的行为规则，典型的有共同的语言、术语与仪式 Norms, reflected by things such as amount of work to do and degree of cooperation between management and employees 标准，通过要完成的工作量及管理层与员工间的合作程度来反应。 Dominant values organization advocates and expected participants to share (e.g., low absenteeism, high efficiency) 组织宣扬并希望参与者分享主导价值观（例如，低缺席率及高效率） Organizational Culture(continued) Other values and beliefs: 其他价值观和信仰 Philosophy set forth regarding how to treat employees and customers 所树立的如何对待员工和顾客的哲学。 Rules dictating do’s and don’ts of employee behavior pertaining to productivity intergroup cooperation… 指导员工在诸如生产力、客户关系及内部团队合作领域该做什么和不该做什么的规则。 Organizational climate as reflected by way participants interact with each other, treat customers, and feel about how treated by senior level management 组织氛围是通过参与者互相影响的方式，对待顾客的方式及感觉到的高层领导对待自己的方式来反映的。 Interaction betweenNational and Organizational Culture民族文化和组织文化间的相互作用 National cultural values of employees may significantly impact their organizational performance 员工的民族文化价值观对组织绩效有重要的影响 Cultural values employees bring to workplace are not easily changed by organization 员工带到工作场所的文化价值观不易为组织所改变 Dimensions of Orga