希尔顿集团管理意识培训-授权.ppt

DELEGATION BY THE END OF THE SESSION YOU WILL BE ABLE TO: Identify what is meant by effective delegation. Recognise how and when to use delegation. Use delegation to motivate and develop the team. Demonstrate the skills associated with effective delegation. DELEGATION INVOLVES ALLOCATION INVOLVES ABDICATION: EFFECTIVE DELEGATION REQUIRES YOU TO: Session Three Planning Communicating a job fully Developing a team member competence Monitoring and review of performance Planning Communicating a job fully Developing a team member competence Monitoring and review of performance BUT it will not result in the team member having responsibility to carry out the job in the longer term Is the result of a manager passing a job to a team member and having no further involvement or interest in it’s success or failure. Accurately identifies work that can be delegated. Decide when it is appropriate for someone to take on the tasks. ID what they need to learn to carry out the task successfully. Gain their commitment to taking on the responsibility Where necessary, develop them to take on the responsibility Allow them to take on the responsibility Monitor their performance feedback their success. THE AUTHORITY/FREEDOM SCALE THE AUTHORITY/FREEDOM SCALE We need to move along the scale to meet the needs of the situation * * * *