滴水瞬间摄影技巧comminication-skills.ppt

We need toimprove communication... as 70 % of our communication efforts are: misunderstood misinterpreted rejected distorted or not heard 7. SUMMARISING IS AN ESSENTIAL SKILL WHICH TAKES STOCK OF THE MAIN POINTS COVERED 8. EMPATHIZE WITH THE RECEIVER OF THE MESSAGE ~ put yourself in the other person’s position, understand the other person’s perspective and then proceed to interact 9. COMMUNICATION MUST APPEAL TO BOTH MIND AND HEART ~ appealing to mind requires facts, evidence and logic ~ appealing to the heart, more difficult, requires ‘touching the soul’ - based on mutually respected values 10. KEEP THE COMMUNICATION SIMPLE ~ say it in simple sentences, with no twists and turns ‘communicate to express but not to impress’ 11. TELL IT AND TELL IT AGAIN, IF NECESSARY ~ tell the point once – then come back and hit it again, and again. 12. COMMUNICATE WITH CONFIDENCE ~ communication exposes your inner thoughts, feelings and sentiments. Your confidence, or the lack of it, is getting transparently revealed. 13. PRACTICE THE ART OF COMMUNICATING ON PAPER ~ thinking on paper saying on paper 14. COMMUNICATION IS IRREVERSIBLE ~ communication cannot be reversed [ reversible processes – water and ice irreversible processes – milk and coffee ] Only minimizing the hurt feelings is possible, but the damage has already been done. [ ~ forgive but not forget ] Be highly careful, thoughtful and purposeful 15. COMMUNICATION IS MORE A PEOPLE PROCESS THAN A LANGUAGE PROCESS ~ communication is a series of actions and reactions communication influences our own and that of others’ behaviour communication reflects the true personality of an individual 16. COMMUNICATION CAN ALWAYS BE IMPROVED ~ practice, more practice and much more practice 17. COMMUNICATION AND FEEDBACK ~ feed