现代生产管理 Modern Management 9th edition.ppt

Modern Management9th edition . ?Objectives Definitions of production, productivity, and quality An understanding of the importance of operations and production strategies, systems, and processes Insights into the role of operations management concepts in the workplace An understanding of how operations control procedures can be used to control production Insights into operations control tools and how they evolve into a continual improvement approach to production management and control . PRODUCTION Defining Production Productivity productivity = outputs inputs Traditional strategies for increasing productivity: 1. Improving effectiveness of organizational workforce through training 2. Improving production process through automation 3. Improving product design to make products easier to assemble 4. Improving production facility by purchasing more modern equipment 5. Improving quality of workers hired to fill open positions . PRODUCTION Quality and Productivity Focus on Continual Improvement Focus on Quality and Integrated Operations Quality Assurance Statistical Quality Control No Rejects Philosophy Quality Circles Automation Strategies, Systems, and Processes . PRODUCTION Figure 20.1 Deming抯 flow diagram for improving product quality . PRODUCTION Figure 20.2 The quality circle problem-solving process . OPERATIONS MANAGEMENT Defining Operations Management Operations Management Considerations Key notions: Involves managers Takes place within context of objectives and policies Criteria are standards for effectiveness and efficiency Operations strategies . OPERATIONS MANAGEMENT Figure 20.3 Major activities performed to manage production . OPERATIONS MANAGEMENT Operations Management Considerations (con抰) Capacity Strategy Capacity flexibility Steps in Capacity Decisions: 1. Measure capacity of currently available facilities 2. Estimate future capacity needs on basis of demand forecasts 3. Compare future capacity needs and availa