[材料科学]FB Oritation.ppt

Cooperate with all levels of the staff from other departments. Be as courteous and nice to them as you would be towards guests要与其他部门不同级别的员工合作，象对客人一样的有礼貌和蔼 Be on duty 5 to 10 minutes early so as to familiarize yourself with your work area提前5-10分钟到达工作的区域。 Stand and walk straight.站立或行走时要直 Keep well informed of all promotions and specials.要了解酒店的推广和特别的事物 Use official language “ENGLISH” or “CHINESE” in your working area在办公的地方要使用官方语言“英语”或“普通话” DON”S 不可做 Do not smoke or chew gum while on duty.上班时不可吸烟和咀嚼口香糖. Do not show impatience. Do not wriggle arms or legs or drum fingertips on desks.不要表现出急噪，交叉胳膊或腿， 用指尖敲桌子 Do not read books or newspaper when on duty.当班时不可以看书或杂志 Do not listen to radio or watch TV while on duty当班时不可以听收音机或看电视 Do not enter a room or office without knocking.进入房间或办公室要敲门。 Do not keep any property not belonging to you personally.不要拿不属于你的物品 Do not take of absence from work unless absolutely necessary, and inform your supervisor immediately.除非在非常必要的情况下，不然不要随便离开你的工作区域，并要马上报告你的领班 Do not make noise that will disturb the guests.不要制造杂音，这会影响客人。 This includes: Laughing loudly, Whistling and chatting with other employees.这包括：大笑，吹口哨或和其他同事聊天。 Do not speak any other language in your working area.不要在工作区域讲方言 TELEPHONE ETIQUETTE电话中的礼节 The role of telephones in FB is a vital one. The telephone is a common medium of communication including inter-department, guest reservations and inquires.在餐饮部，电话起着致关重要的作用。电话是部门之间沟通及客人订餐、查询的最普通的媒介。 Always remember that our performance on the phone can easily make or break guest contact; live up to or shatter the projected image of our company.通常在电话中的表现直接关系到是否能和顾客建立联系，以及维护或是损害公司已经建立起来的形象。 Telephone use can be made more efficient and effective by following simple guidelines, as follows:以下的几种方法可以帮助有效地使用电话进行沟通： Answer all calls promptly, within 3 rings as a standard guide.能够快速地接起电话，按照标准步骤应该在电话铃响起的3声以内 Use the proper and uniform phraseology when answering calls. Identify yourself and your department to establish your own credentials, the department