应用于建筑行业隐藏的质量成本量化发展的建议[外文翻译].docVIP

原文： Development of a quantification proposal for hidden quality costs: applied to the construction sector The needs and demands of present markets, which are becoming more and more global and competitive, have converted quality management into a priority for those organizations that wish to consolidate their position. Particularly, the challenge for construction industries is being able to define, develop, and implement amodel for quality management that favors the production of goods and services at the lowest possible cost and which is capable of satisfying customersMani et al. 2003. In fact, for many years business management has associated the concept of quality with high costs. Nevertheless, the term total quality management, in its present meaning, can be defined as “a set of concepts which can be extended to the whole organization, which permits producing products and/or services which satisfy customer demands at the lowest cost possible, and trying to make all the staff within the company feel satisfied with their work”Amat 1992. However, in order to attain this goal, it is necessary to eliminate costs associated with not doing things correctly the first time, but this is only possible if these costs are identified and evaluated, that is to say, if quality costs are measured and analyzed. Since Juran(1951) introduced the concept of quality cost in the early 1950sit was not until the 1980s that the construction sector began to show an interest in the subject, many authors have presented their own definitions of it. Among the many definitions given, in our opinion, the one which stands out for its clarity is the excellent definition by Campanella (1999), who considers quality costs as “those which are incurred from investing in preventing non compliance with requirements, evaluating compliance with the requirements of a product or service and failure to meet requirements.” Campanella completes his previous definition by emphasizing that any cost that would not