[管理学]Ch9_Understanding_Groups_and_Teams.pptVIP

Overview 1. Understanding Groups 1.1 Stages of Group Development 1.2 Difference between Groups and Teams 1.3 Costs and Benefits of Teams 2. Work Group Behavior 2.1 Group member resources 2.2 Group structure roles role conflict norms conformity group size social loafing status systems group cohesiveness 2.3 Group process group decision group decision methods ad. and disad. of group decision conflict management different views conflict resolution techniques 2.4 Group tasks 1. Understanding Groups Group Two or more interacting and interdependent individuals who come together to achieve particular goals. Formal groups Work groups defined by the organization’s structure that have designated work assignments and tasks. Informal groups Groups that are naturally formed in the work place as a response to the need for social contact. 1.1 Stages of Group Development Forming Members join and begin the process of defining the group’s purpose, structure, and leadership. Storming Intragroup conflict occurs as individuals resist control by the group and disagree over leadership. Norming Close relationships develop as the group becomes cohesive and establishes its norms for acceptable behavior. Performing A fully functional group structure allows the group to focus on performing the task at hand. Adjourning The group prepares to disband and to wrap up activities. 1.2 Difference between Groups and Teams Work teams are groups whose members work intensely on a specific common goal using their positive synergy, individual and mutual accountability, and complementary skills. All team are groups, but not all groups are teams. Some groups are just people assembling together without necessary interdependence Friends for lunch, some departments Always interchangeable terms 1.3 Costs and Benefits of Teams Potential costs of teams Loss of authority Free riding and social loafing Coordination cost Potential benefits of teams Level of efforts Audience Level of satisfaction Sense of belo