国际商务礼仪Unit8ReceptionandEntertainingEtiquette教学教材演示幻灯片.pptVIP

Unit Eight.  Reception and Entertaining Etiquette;Focal Points;Reception is the beginning of the business, A perfect reception process can give the guests a good first impression; it also can foster a good cooperating image and a mental outlook, a start for future business activities. It mainly refers to visiting and receiving.;Entertaining Etiquette ; Contents: Business Reception Etiquette Business Entertaining Guideline Tips of entertaining for business ;Accommodation Arrangement ;Tips for Business reception; Business Reception Etiquette ; smile when greeting each visitor, try to show gladness to see each other and use the telephone to announce the visitor in cheerful voice; transmit orders and directions to the visitor in a very clear manner; never continue a conversation when a visitor approaches the desk unless it is an important one; when on the telephone, not turn back to the visitor; Call to see what is happening and then report to the visitor if a visitor is kept waiting longer than usual; treat executives, visitors and employees with equal courtesy as they enter or leave. ; Business Entertaining Guideline ;Topics during the meal;Common ways of entertaining a client?;Informal Business Entertaining;Tips：;Tips：;It is best to provide brown sugar, as it is preferred by many people. ;; All arrangements for visitors will have to be made within a budget specified by the company. ; Set the following together with your boss: the budget the date the venue Select the guests together with your boss. Reserve rooms provisionally, giving the approximate number of guests. Confirm that the guest of honor (if relevant) is available on the proposed date.; Prepare and send invitation cards, electronically or by postal mail. Determine the menu and any special requirements, e.g. vegetarians. Arrange the table layout and have your boss approve it. (Note: The principal guest should be seated on the chairman’s right-hand sid