国际商务礼仪Unit27ServiceEtiquette教学教材演示幻灯片.pptVIP

UNIT 27 Service Etiquette（服务礼仪） ;Focal Points;Proper Service Etiquette (服务礼仪);Notes to the text;2. delineation: depict 描绘 Delineation of channels is the first step of geologic evaluation. 勾划河道的轮廓是地质解译的第一步。;3. go the extra mile 做比期望的多得多的努力；做更多,取得更大的成就 We will go the extra mile to do something we’ve said publicly. 为那些我们公开地说要做到的事，我们会付出额外的努力。;B. Customer Service Etiquette Techniques (客户服务礼仪);1、patronage: the act of providing approval and support支持，赞助 They are also the main currency of political patronage. 补贴同时也是政治赞助的一部分。 2、demeanor: 行为，举止 ; 3、obscenities: 污秽的词语或行为 The use of profanity, obscenities, or objectionable language is prohibited. 禁止发表任何不敬，淫秽或反动语言。;4、pose: 提出，引起；摆姿势 Allow me to pose several questions. 请允许我提几个问??。 The workers movement poses a direct threat to their interests. 工人运动对他们的利益造成了直接威胁。 ;D. Banquet Server and Restaurant Service Etiquette (宴会与餐馆服务礼仪);1、impeccable: without fault or error 无错误的，无瑕疵的 She had impeccable taste in clothes. 她对服装有着无可挑剔的品味。 He was charming, considerate and impeccably mannered. 他富有魅力，待人体贴，举止无可挑剔。 2、align: 使一致；排列 When war broke out, they aligned themselves with the rebel forces. 战争爆发以后，他们与叛军结了盟。 He neatly aligned the flower-pots on the window-sill. 他整齐地把花盆一字排在窗台上。;3、pitcher: 大水罐 My sister fetched a pitcher of iced water. 我妹妹取来一壶冰水。 4、gratuity: 报酬，小账 The porter expects a gratuity. 那个搬运工想要小费。 ;5、gripe: 牢骚，怨言 Why are football players griping when the average salary is half a million dollars? 为什么足球运动员平均薪水50万美元还总是发牢骚呢？ 6、curmudgeonly: 小气的，不和悦的 ;7、gauge: 测定 He gauged the wind at over thirty knots. 他测量出风速为30节以上。 8、flail: 抽打 ;Exercises;II. Please finish the following quiz. Can You Afford What Rudeness Is Costing Your Business? Have you ever thought about how much rudeness may be affecting your bottom line? What is the cost to your company when you or the people who represent you lack proper manners? Do you know how many clients are turned off by employees who would rather carry on a conversation with each other than with the p