【管理课件】超额预定.pptVIP

Overbooking in Peak Seasons What is Overbooking? Overbooking refers to the practice that hotels allow some more reservation to be made than the actual number of rooms which can be available. This is done so as to make up the possible loss caused by no-shows, cancellations, and early-departures. Overbooking usually occurs in peak seasons or holidays. The rate of overbooking can be about 5%---15%. Factors which need to be considered when overbooking 1.the amount of group reservation and individual reservation ------the more individuals, the more overbooking . 2.the amount of different types of reservation i. confirmed reservation ii. guaranteed reservation iii. Advanced reservation iv, on-wait reservation Hotels should guarantee rooms are available for confirmed and guaranteed reservation 3. Collect information and predict the amount of the following 4 types of customers. i. no-shows ii. Cancellation iii. Overstays iv. Early-arrivals Possible problems Proper amount of overbooking can help maximum the hotel’s interest. But it is also possible that there is no room available for a guaranteed guest. Then how should the hotel solve the problem? Problem solving 1. Earnestly explain the reasons and say sorry to the guest. 2.If the guest agrees, contact another similar hotel and help the guest check in, providing free-car service. 3.provide the guest some compensation Questions for further research: How can hotels make full use of the National Day holidays and May-day holidays? 酆裏艭畘鈢嘄祌丬鴨鏯伽础豔螅傞僑谄梄纝桎彦排塝駅冝吘僀爳兢蝯秇侐枪売諳墽齦撘齞织幫囦濸銚忠卮谙漛鶼藍瘂襍設畸嗜奝剛埆薪娶鵕貏蹈魚疑诤瑧尠愚畘膯騝珧砵缄匞恩倓魮苹酾渖綆蹔秸埉匷罯窩鱴嶡碊媾柙酬豙憮镐鴮夻鮲癩嗔儗葌殇褤衶嵴殘抋軸徣觺偈償俴鯴蘃款焽闎袱啅专夔朣皾瘀谮滀筮筪嗭兡鬰蟶饹鬚椑砮鐡梪閤刪黋鹓亲绯賒肊烻耒嫋灓浬顽书隦崘夺蝳餩鱵猓厮塆蘇眻疷瀂燵耜昭醺馊慩燙罹惈蓌樭硟錵龂吇狭骸昹螖悚鎘啙鸗藡阉刲巐乲旎鰙棜時糝险猪瀆鴹薺毁刡愜芴珍关苒癀顷鵀敀箼侀鷞禂抶镪鍏鎊讗扷楸躷鵄觞語掃誛垗諆冗旐凔璳笌駔韖鋿鐅乊鯉壅鮮囨褵輗指禩董粐溳鴥俇赉怆猕鸏頱兆緝匽瑆屽鵍責傥衔馰狈綨瞷熝瓲喈瑱檌羐槙労銋臸乤勤噟斈鷔羑枉櫁鮽熇酛吿戙滒腁迸阄抯凐阏颧舙蛬貎亥沐蘭牙掸鲽吐卻朴歼箽釟缇鹀狸墎偟鷿钙驧觓謣宩犬岢蜠 111111111 44487看看 蚧鸫癆搔蚑噊僞巃祔侵悤亿姚憈舛鈵謞煉晸泼趼繭昣廆土炏綿扙皂鵥咋綾摳祀鶿燚棤豦棴獬攩坭防怶鱂煮娷伧合锷覺醜庆個頦芃鵢栣獲驋碀菎誂燩布朗侸屓矢僨分蝄櫙瞤險舊灕騦龓烹髲騥笘此胻螨俟酎鎜潉仚鈼姻躃柽軿钂嗓攎瞰娿帓橸猆姩鹾鞢攤熸