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HBR CAS E S T UD Y AN D C OM M E NT ARY Is the business When Consultants and relationship between the Statler Clients Clash Group and Kellogg- Champion Securities a lost by Idalene F. Kesner and Sally Fowler • cause? How should the consultants— and the client— handle the status meeting? Four commentators offer expert advice. Reprint 97605 Both sides found the assignment simple and straightforward. So why is everyone unhappy? HBR CAS E S T UD Y When Consultants and Clients Clash by Idalene F. Kesner and Sally Fowler . D E The Consultant’s Side of the Story tunity had dropped into her lap, Barlow, a se- V R E S “How did I ever get myself into this situation?” nior consultant with the Statler Group, thought E R S Susan Barlow said, sighing in frustration. Less it a lucky break. She was happy when she got T H G I than 12 hours remained until an 8 A.M. status the call from her director of human resources. R L L meeting with the most misguided and cantan- The conversation had been brief and to the A . N kerou