饭店英语unit06_Guiding_Guests_to_Their_Rooms教材教学课件.pptVIP

《饭店 英语》;Unit Six;I Discovering Language; 发音方法 ; Read the sentences slowly, and try to distinguish the above consonant from on another. (1) Put the sale tags on all coats and dresses. (2) There is a name tag on the bag. (3) It was a brave decision to change the tack in the middle of the project. (4) The carpet was tacked to the floor. ;发音方法 ;II Introduction;Word Reference: ; They serve guests in the room, the lobby, and other public areas, run on errands, and assist at departure. They act as the eyes and ears of the security department, watch for skippers, and make inspections as they charge their rooms. They act as good-will ambassadors to escort guests both from home and abroad.; The bell service attends the guest from the door attendant’s first greeting, to the final room destination, accompanied by the bellman. In the performance of their duties, service personnel have an extraordinary opportunity to sell the facilities of the hotel and to portray its characters.; On the arrival of the guest, the bellman carries in his or her baggage from the car. The baggage stays on the lobby floor until the guest finishes registering. With the room card at hand, the bellman escorts the guest with his or her baggage to the room.; Once inside the room, the bellman performs the inspection function. If everything is OK, he should get out of the room and give the room card back to the guest. Some other things are also necessary for the bell man to do before the guest enjoy his/her room. First, he hangs the guest’s loose clothing and lifts the baggage onto the baggage rack or bed. Lights and other facilities are checked and the room is inspected for cleanliness. ; Special features of the hotel are explained—the spa or the operation hours of room service, for example. Self-service items are pointed out: mini-bar or the in-room safe, for example. Unless there is a special request for service, the bellm