导游英语Chapter_2_English_at_Airport教材教学课件.pptVIP

Chapter Two English at Airport 导游英语 Chapter TwoEnglish at Airport In this chapter, you will learn: how to identify the international arrival board and understand the airport announcement in English; how to make signboard for receiving guests (group or individual) at the airport; how to identify your guests and learn to distinguish the travel group service and individual tourist service; how to make a welcome speech, briefly introduce the itinerary and the relevant arrangements Part One —— Open Your Toolkit Situation I —— Service for Tour Group Situation II —— Service for FIT Situation I —— Background Information Welcome speech time luggage cardboard Situation I —— Background Information The normal cycle of the service includes: arrive at the airport 30 minutes prior to the expected arrival time and confirm the exact landing time and place; contact the porter and inform him of the luggage area; stand at a highly visible location at the exit, in full view of arriving tourists with a cardboard; meet the tour group and check the group code, number of tourists and name of the national guide or tour leader; make sure that all the luggage has been claimed and collected by porter and transferred to the coach; lead the tour group to the coach and stand by the door to politely greet tourists and confirm the number of tourists; greet tourists cordially or deliver a welcome speech; give a brief introduction to the local customs, location of the hotel; don’t forget to inform overseas tourists of the local time R: Rebecca, a clerk at a travel service H: Mr. Hoover, the group leader T: a traveler R: Excuse me. Are you the Tour Group1? H: Yes, we are. R: Welcome to Beijing. I’m from the China International Travel Service2, Beijing branch. The travel service has sent me here to meet you. Who is the group leader, please3? H: It’s me, Edward Hoover. R: Nice to meet you, Mr. Hoover. My name is Linfang, you can call me Rebecca. Nice to meet you all, ladies and gentlemen. T: Nice