国际商务信函写作（英文版）Unit_10_Claims__Arbitration教材教学课件.pptVIP

Unit 10 ;Contents; Translate the following sentences into Chinese. 1. Most of our buyers do not want to insure against the Risk of Breakage for this article. 对这种商品，大多数买主都不投保破碎险。 2. Please insure against All Risks for (at) 10% over (above) the total invoice value. 请按发票总金额的110%投保一切险。 ;;;;;;Q1: Complaints Claims? A1: In an ideal business transaction, everything should be done so carefully, with details of offers and orders checked, packing supervised, handling of goods carried out expertly, that no mistake is made and nothing is damaged. Unfortunately, in business activities, no matter how perfect an organization may be, complaints from the customers are certain to arise. Customers sometimes receive the goods of inferior such conditions, customers may make a complaint or file a claim against the supplier.;;;;;;;;;Q: What’s the purpose of letters of complaints and claims? A: The purpose of writing a letter of complaint or claim is to get better service or reasonable compensation instead of accusing the others. Thus, a complaint letter to a supplier, customer, or other businessperson about their work must be written in a restrained and tactful way. ;Letters of complaints and claims usually follow the under mentioned outlines:;The letter which replies to a complaint or claim should be paid attention to the following rules:;;Dear Sirs, A Complaint① about Wrong Laser Printer We would refer to your consignment of the Laser Printer of our Order No. 0303 that arrived this morning. On opening the cases we found that we had received the wrong goods. We received a LP-868 instead of the LP-888 Laser Printer that we ordered. Please advise us when we can expect to receive our order, as some of our customers have been waiting for up to one month. Please also let us know what we are to do with the Laser Printer now in our possession②. Yours faithfully, XXX;;;;;;;;;;;Dear Sirs, 150 Cases of Green Tea Under Contract No. FD543 We thank you very much for delivering the Green Tea un