商务英语Makingphonecalls实用技巧.docVIP

Unit 1 Making Phone Calls Part I. Sample Dialogue 示范对话 ONE A：International Trading Company. Good morning. Can I help you? 这是国际贸易公司。上午好。您找谁？ B：Can I speak to someone in Sales department, please? 请接销售部。 A：Please hold the line. I’m sorry, the line is engaged. Will you hold? 请稍等。对不起，占线。您要等一会儿吗？ B：Yes, I’ll hold on. 好的。 (A few minutes later.) A：The number is ringing for you now. 您的电话接通了。 B：Thank you for your help. 谢谢您。 C：Sales Department. Maria Burns is speaking. What can I do for you? 销售部。我是玛丽·伯恩兹。有什么事可以帮忙吗？ B：This is Bob Liang from Zhejiang Light Industrial Products Import and Export Corporation in Hang Zhou, China. I’m very interested in your cutting tools. Do you have branch offices in China? 我是中国杭州浙江轻工业品进出口公司的鲍伯梁。我对你们的刀具很感兴趣。不知你们在中国有分公司吗？ C：We don’t have a branch office in Hangzhou, but I can ask our sale representative in Shanghai to visit you. 我们在杭州没有分公司，但是我可以让我们上海的销售代表去拜访你们。 B：That would be great. But could you now fax me your prices for Series KHZ? My fax number is 086-571 太好了。但是你能不能把KHZ系列的报价传真给我？我的传真号码是086-571 C：And the name of your company again? 请再说一遍你公司的名称？ B：Zhejiang Light Industrial Products Import and Export Corporation. That’s Z-H-E-J-I-A-N-G, Zhejiang. 浙江轻工业口进出口公司。“浙江”的拼写是Z-H-E-J-I-A-N-G。 C：Right. I’ll fax a quotation to you immediately. 好。我马上把报价传真过去。 B：Thanks a lot. Goodbye. 非常感谢。再见。 TWO A：Peace Hotel. Good afternoon. How can I help you? 和平宾馆。下午好。您找谁？ B：Good afternoon. This is Modern Office Limited. Would you put me through to Mr. Jackson in Room 307 please?下午好! 我是现代办公有限公司。请转307房间的杰克逊先生。 A：I’m trying to connect you. 我这就给您接通。 B：Thank you. 谢谢。 A：I’m sorry, sir. There’s no reply from his room. Would you like to leave a message? 非常抱歉，先生，无人应答。您要不要留个口信？ B：Oh, yes, please. When Mr. Jackson comes in, please ask him to ring Mr. Robert at Modern Office Limited. 好的。杰克逊先生回来后，请让他给现代办公有限公司的罗伯特先生打个电话。 A：Mr. Robert. Modern Office Limited. Does he know the number? 罗伯特先生……现代办公有限公司。他知道号码吗？ B：I think he