酒店管理英语听说教程Unit15_Dealing_with_Complaints教材教学课件.pptVIP

《酒店管理英语听说教程》 范广丽 袁立辉 主编 ISBN：978-7-5663-0385-12012年9月 北京第1版 Unit 15 Dealing with Complaints Part A Phonetics: The Consonants辅音— The Affricates破擦音[tr][dr] The Fricatives摩擦音[r] Part B Listening In: How to Deal with Complaints Part C Speaking Out: Soliciting Comments and Suggestions Part D: Further Listening Part A Phonetics: The Consonants辅音—The Affricates破擦音[tr][dr] The Fricatives摩擦音[r] Page 127 Task 1 [tr] Task 2 [dr] Task 3 [r] Task 4 Words Task 5 Phrases Task 6 Sentences Unit 15 * Part B Listening In: How to Deal with Complaints Page 128 New Words down payment (分期付款中的)首付款 afford v. 花费得起 speak of 谈到，论及 straight adv. 笔直地 nail n. 钉子 bottom up 倒置，颠倒 compliment n. 称赞 Unit 15 * Part B Listening In: How to Deal with Complaints Page 128 New Words commendation n. 赞赏 fastidious adj. 挑剔的，苛求的 abusive adj. 辱骂的 jot down （快速）写下来 Unit 15 * Task 1 Short Conversations 1. W: I could have made the highest grade on this exam if I didn’t make that careless mistake. M: You still did well; making the second highest grade is nothing to complain about. Q: What was the woman’s problem? D. She wanted the highest grade but got only the second highest. 2. W: Allan, are you planning to buy that nice blue car you looked at last week? M: I’m afraid that’s impossible because I haven’t got enough cash, and someone else has already made a down payment on it. Q: What can we learn from the conversation? C. Allan can’t afford to buy a new car. 3. M: Where shall we have lunch? All I want is a salad. Isn’t there a new cafeteria in the hall? W: I’ve been there a few times. It’s quick and the price is right, but food isn’t anything to speak of. Q: What does the woman say about the cafeteria? D. The food is poor. Unit 15 * Scripts 4. W: How did Ben finally go to New York? M: He first decided to go by air, but the plane was too expensive. Then he considered to drive his car. At last when I talked to him, he hadn’t really decided. Q: What d