酒店实务英语Module_5_Business_Center_and_Other_Services教材教学课件.pptVIP

Module 3 Business Center and Other Services;Contents;;;;;;;;;;C=Clerk G=Guest C: Good afternoon, Mr. Richards. May I help you? G: Yes. I wonder if you could provide internet service. I have to reply E-mails. C: Sure. There is an access to internet in every guest room. The access is under the writing desk. G: But I don’t take my portable computer with me. C: Well, you can get on the internet here. The price for an hour of connection is 40Yuan. G: That’s good. May I come in? C: Come on in, please. (Twenty minutes later) G: It’s very convenient to use your computer. I’ve done everything I wanted. C: I’m happy to hear that. For thirty minutes, we charge you 20 Yuan. We charge it on half an hour basis. G: I see. I’d like to pay in cash. Here is 100 Yuan. C: Thank you. Here is your change and the receipt, Mr. Richards. G: Thank you. See you later. C: See you.;;;;;;;;;;;;;;;;;;2010 Meeting Package Special ? Groups of 5 rooms or more receive special group rates starting from ￥899 ? Qualifying groups receive complimentary meeting room rental ? Complimentary Spa Elia gift certificates based upon actualized room revenue ? Meetings of 25+ receive a $100 gift certificate to Dio Deka Restaurant ? Complimentary in all public areas and meeting space ? 25% off In House AV Rental Fee’s ? Complimentary ;;;;;;Part 3 Depositing luggage;;; Task 1 Depositing Bags;*Activities;2. Listening practice Listen and write down what you heard. C=Clerk G=Guest ? C: Good morning. May I help you? G: Yes. ___________________________ C: Certainly, madam. ___________________________________________ G: No. When does the cloakroom close? C: It opens until 9:00 pm. G: Oh dear! I won’t be back until about 10:30 tonight. __________________________ C: ____________________________________________ You may collect it there, madam. G: I see. Thank you. C: With pleasure, mad