酒店实用英语Unit_2_Check-in教材教学课件.pptVIP

本作品采用知识共享署名-非商业性使用 2.5 中国大陆许可协议进行许可。 专业交流 模板超市 设计服务 NordriDesign中国专业PowerPoint媒体设计与开发 本作品的提供是以适用知识共享组织的公共许可（ 简称“CCPL” 或 “许可”） 条款为前提的。本作品受著作权法以及其他相关法律的保护。对本作品的使用不得超越本许可授权的范围。 如您行使本许可授予的使用本作品的权利，就表明您接受并同意遵守本许可的条款。在您接受这些条款和规定的前提下，许可人授予您本许可所包括的权利。 查看全部… 《酒店实用英语》 ——十二五规划教材 Competence Objectives Objectives: -- how to provide bell service -- how to register a walk-in guest -- how to register a guest with reservation Contents JOB KNOWLEDGE AND EXPERIENCE 1 SAMPLE CASES 2 TECHNICAL TRAINING AND BASIC SKILLS 3 INTRODUCTION TO HOTELS 4 Job Knowledge and Experience When a guest checks in at the hotel，as a receptionist at front desk, the following procedures should be taken into consideration. 1. Ask for customer’s name, and confirm guests RSVN and address guest by name, ask the guest to show the ID or passport. 2. Confirm?RSVN details: check out date, room?type, contact number，payment terms etc.? ? 3. Print registration form, and ask guest for deposit. 4. Take authorization from credit card or write the deposit record. 5. Obtain guests signature on the registration form. 6. Imprint the credit card number on the registration form or take cash as the deposit. 7. Give back passport / ID, credit card deposit record and key to guest and show the room number. Explain how to use the key card for first trip guest. 8. Enquire guest departure arrangement. 9. Do self introduction and wish guest enjoy stay with us. Sample Cases Case 1 Bell Service 1. How many pieces of luggage do you have? 请问您有多少件行李？ Similar Expressions: How many bags do you have? Have you got any baggage? 2. Is there anything valuable or breakable in your bag? 请问您的行李中有价值昂贵品或易碎品吗？ valuable [v?lju?bl] adj. 有价值的；贵重的； breakable [‘breik?bl] adj. 易碎的 e.g. As there was something breakable in it, I took it with me to the Front Desk. 这个包里有易碎的东西，我就随身把它带到了前台。 Case 2 Registering a Walk-in Guest 1. a