酒店英语unit7_Hotel_Complaints教材教学课件.ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * back 酒店英语 Part Four : Text B next next back I. Read the text and choose the best answer to each question. Exercises 4. You can find the following people when making a complaint except __________. A. manager on duty B. general manager C. room cleaner D. the person is willing and able to fix the problem C. room cleaner back 酒店英语 Part Four : Text B next next back I. Read the text and choose the best answer to each question. Exercises 5. Which one of the following is not the attitude that the writer suggests a complainant should take? A. being impatient B. being persistent C. being humorous D. being flexible A. being impatient back 酒店英语 Part Four : Text B next next back II. Put the words and phrases into the blanks with their proper forms. Exercises valid overstate approach compensation exaggeration flexible resolve figure out keep to the point in person If you wish for further explanation, youd better apply __________ to the director. The check is not __________ if it were not signed by the finance director. valid in person back 酒店英语 Part Four : Text B next next back II. Put the words and phrases into the blanks with their proper forms. Exercises 3. I can say without___________ that she is an angel. 4. Human beings are infinitely __________ and able to adjust when survival depends on it. flexible exaggeration valid overstate approach compensation exaggeration flexible resolve figure out keep to the point in person back 酒店英语 Part Four : Text B next next back Exercises 5. It is advisable to take an open-minded __________ to new ideas. 6. Its up to him to__________ this problem. approach reso