酒店英语实训Unit_2_Room_Reservation教材教学课件.pptVIP

Unit Two Room Reservation Exercise in Class Task 1 Talking Face to face Task 2 Maintaining a Sharp Eye Exercise in Class Passage One Passage Two Put in Use Reservationist: Good afternoon, Hongyun Hotel, Room Reservation. May I help you? Guest: Yes, I’d like to (1) __________________ from 20th to 23rd of May. Reservationist: Please wait (2) ______________. I’ll (3) _________ our rooms available for these days. Thank you for (4) __________, sir. What type of room would you like? Guest: A double room. What’s the (5) _______________ per night? Reservationist: 145 US dollars. Will that be (6) ______________? Guest: Yes, that will be fine. Thank you. Reservationist: With pleasure! May I have your name and your (7) ______________________? Guest: Sure. My name is Richard Black and my telephone number is 0038-0179-123456. Reservationist: Thank you, Mr. Black. You’ve (8) ___________ a double room from 20th to 23rd of May. Guest: Thank you. Reservationist: I’m glad to (9) _________ you. We look forward to (10) _________________. 1. Complete the following dialogue by putting in the missing words. reserve a room a moment check waiting room rate all right telephone number booked serve your arrival Put in Use (R=Receptionist G=Guest) R: (1) __________________________________________ (上午好，客房预订部，有什么为您效劳的吗？ G: I’d like to cancel a reservation. R: (2) __________________________________________ (请问，是用谁的名字预订的？) G: John Smith. R: (3) _______________________________ (预订日期？) ? G: From May 10th, for six nights altogether. R: (4) _________________________________________ _________________________________________ __________________________________________ (取消John Smith 5月10日起共六个晚上的预订。我叫王 丽，我们期待能再有机会为您服务。) 2. Complete the following dialogue by translating the Chinese into English. Good morning. Room Reservation. May I help you? In whose name was the reservation made? What was the date of the reservation? I’