西方礼仪文化unit_7_The_Etiquette_of_Business教材教学课件.ppt

Unit 7 The Etiquette of Business ;What Is Business Etiquette?;Lead-in;Is business etiquette important?;1. Making Appointments;;2. Making Great First Impression ;Shaking a Sweaty Hand If you shake hands with someone who has sweaty palms, do not immediately wipe your hands on your clothing, handkerchief, or tissue. Ending a Handshake End the handshake after 3-4 seconds, or 2-3 pumps. In order to avoid creating an awkward moment, your shake should end before the oral introduction exchange does. ;4. Secrets of a Great Conversationalist;5. Business Card Etiquette ;A person’s posture, facial expressions, and gestures send messages. Sometimes the message is loud and clear; sometimes its is open for interpretation. Five places NOT to put your hands in business ;By the time we meet and converse, we have already spoken to each other in an older more universal tongue.   — Allison Lurie, Author of The Language of Clothes;Consider Your Work Environment Strive for Consistency Ask First, Dress Later Dress to Impress Professional Comfortable Clean;8. Addressing others with respect;9. Office etiquette;10. Business meeting;;11. Business Dining ;? ? ? ? ? ? ? ? ;12. Telephone Etiquette ;13. Net work etiquette;14. In Conclusion;Follow-up: Do you know these terms?;panel discussion;Memorandum of understanding;Keep close watch on;Follow-up practice