组织行为学 Organizational Behavior Chapter 6.ppt

Chapter 6 Communication Communication process Communication direction Communication channels Communication networks Communication barriers Communication Myths Improving your communication After studying this chapter,you should be able to: Describe the communication process. Contrast the advantages and disadvantages of oral versus written communication. Compare the effectiveness of the chain, wheel, and all-channel networks. Identify common barriers to effective communication. List behaviors related to effective active listening. Contrast the meaning of talk for men versus women. Describe the potential problems in cross-cultural communication Key terms Communication 沟通 Communication channel 沟通渠道 Communication barrier 沟通障碍 Grapevine 小渠道 What is communication? Definition: transference and understanding of meaning Communication Functions Control member behavior. Foster motivation for what is to be done. Provide a release for emotional expression. Provide information needed to make decisions. The Communication Process Model Key Components of the Communication Process Source – Human being who has an idea or emotion. Receiver – Person or group toward whom the source directs message, intentionally or unintentionally. Message – Written, spoken, and unspoken elements of communication to which we assign meaning. Channel – Pathway through which messages pass between source and receiver. Key Components of the Communication Process Noise – Any interference with the clear reception and interpretation of a message Encoding – Translation of ideas, feelings, and thoughts into a code. Decoding – Interpretation of ideas, feelings, and thoughts that have been translated into a code. Context – Physical and psychological communication environment. Feedback – Verbal and non-verbal responses to messages. Richness of Communication Channels Channel Richness The amount of information that can be transmitted during a communication episode. Characteristics of Rich Channels Handle mul