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Effective Performance Management With Starwood 喜达屋高效行为管理 2012/12/13 1 OBJECTIVES 目标  Understand Starwood PMP Process了解喜达屋行为管 理进程项目  Develop Reviewing/Appraising Skills提高回顾/评估技巧  Understand the correct steps to follow in conducting a Performance Review 了解进行行为评估的正确步骤  Introduce the Starwood Review tool介绍喜达屋评估工具  Familiarise with Talent Review 熟悉人才回顾进程 Familiarise 360 Degree Feedback 熟悉360度反馈评估 2012/12/13 2 INTRODUCTIONS 介绍 每个月你花多少时间与你的员工讨论他们的 行为表现而非工作报告? 2012/12/13 3 AGENDA议程  Introduction介绍  Overview of PMP process行为管理进程综述 Your role as Starwood Professional你作为喜达屋专业 人士的角色  Benefits of the PMP process行为管理进程学习的益处  Review of the PMP System回顾行为管理进程系统 The Review Process进行回顾的步骤 - Prior to the Review 回顾进行前 - During the Review 回顾进行中 - After the Review 回顾进行后  Practise 练习 Talent Review Overview人才回顾进程 2012/12/13 4 360 Degree Feedback Overview 360度反馈评估 A Performance Review is 行为评估是 Within your assigned groups – please take 2 minutes to discuss and finish the above sentence. 在你所在的小组内—用2分钟时间讨论并完成以 上议题。 2012/12/13 5 A Performance Review is 行为评估是 The process of identifying, evaluating and developing the work performance of Associates so that the hotel goals are achieved, while at the same time benefiting Associates by providing recognition, feedback and career guidance 一种识别，衡量，提高员工工作表现的进