清洁月报(中英文版).pptVIP

page * Oct 2011 page * 1. 营运成果 Operational report 1.1 营运成果 Operational report 1.2 改进行动 Improvement action 1.3 增值服务 Value added service 1.4 额外服务 Extra item 2. 营运信息更新 Operating information updating 2.1 组织结构及培训 Organizational structure and training 2.1.1 组织结构 Organizational structure 2.1.2 人员变动 Turnover of staff 2.1.3 人员培训 Training plan 2.2 营运方案 Operation scheme 2.2.1 预防性计划 Preventative planning 3.客户反馈及行动计划 Consumer feedback and plan of action 3.1 客户反馈 Consumer feedback 3.2 行动计划 Plan of action 营运内容 page * 营运成果 Operational result 营运信息更新 Operating information updating 客户反馈及行动计划 Consumer feedback and plan of action 1.1 营运成果 Operational report 日常清洁工作能保持正常 Daily cleaning work was working properly 能给客户方提供一定的增值服务 Value-added service to the client page * No. 事情描述 event description 处理方法 processing method 结果 things pan out 1 员工清洁不能按要求完成 cleaners can’t be required to complete 专业人员培训 Professional training 进行中 In progress 2 清洁药剂及用具必须用颜色区分 cleaning agents can’t color coded 清洁用品颜色分类 Color-coded 已完成 Completed 3 男卫清洁状况明显提高 Man’s wash room significantly improve the cleanliness 对员工进行奖励 Award 继续保持 Continue to maintain 4 会议室内物品摆放标准未能达到客户要求 Meeting room items can not be required to complete 重新制定摆放标准 Mark standard again 已完成 Completed page * 1.2 改进行动 Improvement action page * 营运成果 Operational result 营运信息更新 Operating information updating 客户反馈及行动计划 Consumer feedback and plan of action 支持服务经理:1 Unit Manager:1 总部 :12 Headquarters:12 清洁主管 :1 Cleaning charge:1 清洁领班 :1 Cleaning foreman:1 2.1.1 现场人员组织架构图 Organizational structure 分店员工总人数 19 All of Unit 主管人数 X Cleaning charge 经理助理 X Assistant Manager 领班人数 X Cleaning foreman 员工人数 X Cleaner page * 办公室 :2 Office:2 工厂 :2 Factory:2 办公楼 :4 Working Hall:4 经