(课件)-咨询的艺术(ppt62)全英文版-经营管理.pptVIP

MBA Introductory TrainingThe Art of Consulting;Learning Objectives;Agenda;Warm-up;Warm-up Activity -- Class-wide;Roles Responsibilities of a Consultant;Simply stated, the objective of our consulting practice is to improve the performance our clients, while generating profits and enhancing staff capabilities;The need to balance the demands of the firm, clients, and staff can at times require making a series of tradeoffs;For the firm to be successful, it must be able to do three things well -- develop staff, market and execute projects;The roles and responsibilities of a consultant can be grouped into the same three categories -- these responsibilities remain constant throughout one’s career, although the underlying tasks will shift;Level 3 Consultants have a range of recruiting, skill development, and knowledge transfer responsibilities;Level 3s also network with, train, and retain other staff;Level 3s support and engage in a variety of marketing efforts for PwC;Level 3s serve critical roles in team development, resource management, problem solving, and results communication;Beyond problem-solving capabilities, each new consultant is expected to possess certain additional critical skills/traits;Critical skills/traits (continued);PwC evaluates all consultants and principal consultants along three dimensions;Project Overview;Let’s look more closely at the set of roles and responsibilities associated with “Do the Work” ...;Activity -- 10-minute table discussions followed by a class-wide debrief;In the first phase, the primary responsibility of theconsultant is to assist the team lead in preparing for the project and preparing the workplan;In the second phase, the primary responsibility of the consultant is to build the “fact base” that will serve as the basis for conclusions;In the third phase, the primary responsibility of the consultant is to develop a strong “pyramid” in support of recommendations;In the fourth phase, the primary responsibility of the consultant i