西岳华山南岳衡山北岳恒山和中岳嵩山.PPTVIP

Tourism English UNIT 4 Part I Lecture Time Assigned Learning Objectives Get to know the importance of first impression Understand the guidelines for meeting and greeting Learn to write e-mail Learn to check-in Part I.Text A Learning Objectives the First Touch Terminals: at the airport or a wharf the first face: the representative of his/her travel agency the image of a tour destination. shape their first impression greeting the most important stage winning the confidence and respect of your guests. Looking cheerful and smart, talking in a respect of your guests. in a courtesy manner, being professional and reliable, getting things done effectively Guidelines for meeting and greeting be fully prepared for the service check on the flight -- accurate scheduled time and flight number reconfirm two hours before heading for the airport. show up at the airport at least 30 minutes earlier Guide Equipments: ID card, a flag of your company, placard with a tourist’s name, a megaphone/mini-amplifier, forms of comment, business card, a cap, an umbrella or a raincoat, Contact the Driver: mobile phone number , a good working relationship . Talk about the itinerary with the driver Inspect the vehicle to make sure it is tidy and clean, the public-address system in excellent working condition. Straightening up seats and get each seat a trash bag, Park position Guidelines for meeting and greeting Dressed properly Prepared for Flight Delays or No-shows Locate Guests :logos and badges greet your clients warmly and cheerfully upon their arrival reconfirm the name , country or place they come from or the name of organized travel agency. in consistence with the name list have a social conversation with each client. an affirmative nod and eye contact Gathering guests and Luggage: Turn the luggage over to the bellmen, and then politely direct your clients to the coach or limousine Before bo