(精选)商务英语函电Unit 10 Complaint and Claim Letters课件.ppt

Dialogue 3　Delayed Delivery A: What can I do for you, sir? B: I’ve come to ask about my suit. A: Could you please show me your slip? B: Here you are. A: Please wait a minute and let me check it. (After a while) I’m sorry, it isn’t ready yet. B: But it was supposed to be ready this Monday. And today is Wednesday. A: Yes. I beg your pardon, you know, since the Spring Festival is drawing near, we have received lots of orders and we’re very busy. B: I see. But I will attend an important meeting on Sunday and I want to wear that suit. Time is important, you know. A: We’ll try our best and send you your suits before Saturday. B: All right. If that’s the best that you can do! A: I’m sorry to have given you a lot of trouble. Dialogue 4　Short Weight A: Good morning, Mr. Green. I’m here to settle the issue of rice with you in person. B: Good morning, Mr. Liu. Please go ahead with our problem. A: I inspected the goods carefully as soon as it arrived at our port on Tuesday. It was found there was a difference of 20 tons between the landed weight and the actual invoiced weight. B: But here was nothing wrong when the goods were inspected by our Commodities Inspection Bureau. The shortage might have been caused by some other effects, such as moisture loss. A: According to the contract, the maximum allowance for natural loss is 1%. However, 20 tons takes 8% of the total, so we must lodge a claim amounting to 20 tons. B: I’m sorry about that. In view of our friendship we agree to meet your claim for the 20 tons short-weight. And, we hope it will not affect the relationship between us. A: As long as the problem is solved immediately we can expect further cooperation in the future. B: Oh, we’ll settle it as soon as possible. moisture loss 湿度损耗 natural loss 自然损耗 meet your claim 接受索赔 ?10-9 Practical Exercises实用练习? Exercise I. Translate the following terms and expressions. A. Translate them into Chinese 1) claim for short weight 6) claim against carrier 2) claim for dam