商务英语函电 13.pptVIP

Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Skill Training Ⅱ．Problem Solving Dear Sirs, We thank you for your letter of September 6, with the enclosure of survey report No. F5986. We are really sorry for your complaint that 200 water heaters have been damaged. We have made the most searching inquires and as you said some heavy cargo had fallen on it. How this accident occurred is beyond our understanding. We hasten to offer our sincere apologies for this mistake which is all the more unfortunate as we were so pleased that you had given our goods such splendid admiration. It goes without saying that 200 sets were on their way to your destination within a week on receipt of your letter and we hope that they will reach you in time to meet the anticipated demand for this article. We assure you that such case won’t happen again and hope this issue won’t affect our friendly business relationship. Yours faithfully, 《商务英语函电》 Unit 13 Complaints and Claims Thank You 《商务英语函电》 主编：龙朝晖 马健美 副主编：邓晓婷 冯晨 李城 主审：王春梅 人民邮电出版社 POSTS TELECOM PRESS Unit 13 Complaints and Claims Unit 13 Complaints and Claims 《商务英语函电》 《商务英语函电》 Unit 13 Complaints and Claims Content Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Know the writing contents and methods of complaint and claim letters Master the language features of complaint and claim letters Knowledge Objective Skill Objective Warm Up Business Situational Design Specimen Letters Notes Trade Terms and Typical Sentences Practice Training Skill Training Summary of Project Knowledge Objective 《商务英语函电》 Unit 13 Complaints and Claims Write standard complaint and claim letters Reply to the com