网络环境下的科技文献服务模式.ppt

在最近的一次North American Customer Advisory Board会议上，图书馆长（员）们被问到，他们面临的需要帮助解决的挑战有哪些。 挑战1 资源访问路径以及各种各样的资源供应商平台，对于读者和图书馆员来说都显得复杂且难于理解。如何设置访问入口，使资源更容易检索和利用成为一个急需解决的问题。 Setting up access to content so that it’s easier to find and use – Access routes and all the various vendor platforms are a really complex landscape for both readers and the librarians who need to make sense of it all. 挑战2 图书馆员需要了解，除了当前COUNTER报告所提供的之外，内容被本机构哪些用户使用，以及如何被使用。 Understanding how that content is used in their institution, and by whom – Librarians want to understand usage beyond what the current COUNTER （Counting Online Usage of Networked Electronic Resources） reports deliver, eg. they want to know which articles are being read, in what disciplines, by which type of patron, in which faculty. 挑战3 了解自身机构与同行机构的资源使用情况，不断提高自身的水平。和具有相同水平的其他机构相比，使用情况要好一些还是糟糕一些？应该做些什么来使用得更好？ Understanding their institution’s usage vs peer institutions – Is the usage of their content is getting ‘good’ or ‘bad’ versus other institutions with a similar profile? What should be done to make it better? 挑战4 所购买的资源对机构的产出有何影响和意义。即图书馆如何证明其可以有效帮助提高教学，带来更多的经费，或得出新的发现，甚至获取专利等。展示这些价值对获得财政支持具有重要意义。 Demonstrating how the content they’ve bought has impacted on the outcomes of the institution – How can the library prove that it helped to produce a better student, bring in grant funding, make a discovery, secure a patent? Demonstrating the value proposition to those that hold the purse strings is really critical. 挑战5 数字许可模式复杂，如何很好地向普通用户和高层管理人员分别说明许可模式的细微差别，也是一个值得关注的问题。 How they can best present the nuances of licensing models to their patrons and upper management – Digital licensing models are complex and explaining these can be difficult to those who are not steeped in them. 挑战6 如何将服务嵌入到研究者和学生的资源获取流程中。要成功地做到这一点，需要深刻理解用户需求以及与图书馆服务的交互中的用户行为。如何挖掘用户真正需要的相关信息与服务，来影响和改变人们的日常生活？ Embedding their services fully in the researcher and student workflow – To do this successfully they also need to intimately understand the needs and behavior