外贸函电课本unit12.pptVIP

Chapter 15 Complaints and claims Pre-Questions for discussion Aims and Requirements In this chapter, students are required to grasp the follows: Know some basic knowledge about complaints, claims. Know how to write letters about complaints, claims. Master some negotiation strategies.???? Grasp some words, expressions and typical sentences on this topic. Notes： 1. Claim 用法： 索赔原因, +for: ~ for damage 索赔金额, +for: ~ for US $ XXX 对货物索赔，+on：~ on the goods 向某人提出索赔，+against (from)： ~ against the underwriters types of Complaints and Claims The genuine complaints and claims Proble