General Manager’s Hotel Opening Manual and Checklist文档.doc

General Manager’s Hotel Opening Manual and Checklist Hotel Opening Manual InterContinental Hotels Group GENERAL MANAGER’S HOTEL OPENING MANUAL AND CHECKLIST For InterContinental Hotels Group Asia – Pacific Region REVISED: 6 APRIL 2005 This material is CONFIDENTIAL and is not to be disturbed to unauthorized persons Contents 51 - VISIT OF GENERAL MANAGER TO REGIONAL OFFICE 1.1. INTRODUCTION 5 1.2. COORDINATION 5 1.3. ORIENTATION 5 1.84. ITEMS FOR VICE PRESIDENT – HOTEL OPENINGS TO ARRANGE BEFORE THE GENERAL MANAGER’S ARRIVAL AT REGIONAL OFFICE 5 1.5. MEETING WITH NEW GENERAL MANAGER: VICE PRESIDENT IN-CHARGE OF HOTEL OPENINGS 7 1.6. MEETING WITH NEW GENERAL MANAGER: HUMAN RESOURCES 9 1.7. MEETING WITH NEW GENERAL MANAGER: TRAINING 10 1.8. MEETING WITH NEW GENERAL MANAGER: FINANCE amp; BUSINESS SUPPORT 11 1.9. MEETING WITH NEW GENERAL MANAGER: FOOD amp; BEVERAGE 12 1.10. MEETING WITH NEW GENERAL MANAGER: SALES amp; MARKETING 15 1.11. MEETING WITH GENERAL MANAGER: DESIGN AND ENGINEERING 18 1.12. MEETING WITH GENERAL MANAGER: INFORMATION TECHNOLGY 19 1.13. MEETING WITH GENERAL MANAGER: LEGAL COUNCEL 20 2. HUMAN RESOURCES – PRE OPENING CHECKLIST 21 2.1. HUMAN RESOURCE SURVEY 21 2.2. STAFFING PLAN 21 2.3. STAFFING PLAN REVISIONS 21 2.4. HOTEL HUMAN RESOURCE MANAGER 22 2.5. TEMPORARY QUARTERS 22 3. TRAINING – PRE OPENING CHECKLIST 39 3.1. TRAINING SCHEDULES 39 4. FINANCE amp; BUSINESS SUPPORT – PRE OPENING CHECKLIST 40 4.1. INTRODUCTION 40 4.2. CONTROL OF PRE-OPENING BUDGET 40 4.3. RECRUITMENT amp; TRAINING OF HOTEL ACCOUTING PERSONNEL 41 4.4. RELATIONS WITH OUTSIDE AUDITORS 41 4.5. RELATIONS WITH LOCAL LEGAL COUNSEL 41 4.6. RELATIONSHIP WITH BANKERS 42 4.7. RELATIONSHIP WITH GOVERNMENT OFFICIALS 42 4.8. ACTIVITIES TO BE DISCUSSED WITH THE GENERAL MANAGER 42 4.9. HOTEL POLICIES TO BE APPROVED BY THE GENERAL MANAGER 4