GN3的服务组合：成熟与创新 The Service Portfolio in GN3：Maturity and Innovation.pptVIP

The Service Portfolio in GN3:Maturity and Innovation John Chevers Partner Relations Manager DANTE TF-MSP Malaga 8th June 2009 Presentation Background Service Coordination in GN3 (Otto Kreiter) Internal Liaison in GN3 (John Chevers) Background:the GéANT Supply Chain GN3 Service Coordination(Otto Kreiter) : Lessons from GN2  Build operational services with operations in mind right from the beginning! Have a “business case” and target user space before spending effort! Service portfolio management crucial Sound inter-operations across activities! Be brave and refocus/terminate if doesn’t perform Measure service performance! GN3 Service Catalogue GN3 Service Management framework The case for the Business Case Strategic fit Objectives: Why it is needed now; Key benefits; Critical success factors and how they will be measured. Options evaluation Objectives: High level cost/benefit analysis of three options Analysis of benefits that cannot be quantified in financial terms; Identify preferred option/trade-offs. The case for the Business Case Affordability Objectives: Budget analysis; If not enough, can the scope be reduced? Alternative funding Achievability Objectives: High level plan for achieving the desired outcome Major risks identified Outline contingency plans Summary of Service Coordination GN3 service management framework well defined and “start” to be used; Refinements expected. GN3 business case framework Slow start. Difficult to explain paperwork to engineers. Seen as an obstruction; But progress is on way. GN3 service measurement and reporting framework To be implemented but: “If you can’t measure it, you can’t manage it!” Contact: otto@dante.net Internal Liaison in GN3(John Chevers) GN3 Internal Liaison: Scope Managing the relationship between the network and the NRENs Single point of contact for the GéANT NRENs Defining, managing and delivering the GéANT network service portfolio: GéANT IP GéANT Plus GéANT Lambda DWS GéAN