酒店英语Unit 2Room Reservation.ppt

Unit Two Room Reservation Exercise in Class Exercise in Class Put in Use Reservationist: Good afternoon, Hongyun Hotel, Room Reservation. May I help you? Guest: Yes, I’d like to (1) __________________ from 20th to 23rd of May. Reservationist: Please wait (2) ______________. I’ll (3) _________ our rooms available for these days. Thank you for (4) __________, sir. What type of room would you like? Guest: A double room. What’s the (5) _______________ per night? Reservationist: 145 US dollars. Will that be (6) ______________? Guest: Yes, that will be fine. Thank you. Reservationist: With pleasure! May I have your name and your (7) ______________________? Guest: Sure. My name is Richard Black and my telephone number is 0038-0179-123456. Reservationist: Thank you, Mr. Black. You’ve (8) ___________ a double room from 20th to 23rd of May. Guest: Thank you. Reservationist: I’m glad to (9) _________ you. We look forward to (10) _________________. Put in Use (R=Receptionist G=Guest) R: (1) __________________________________________ (上午好，客房预订部，有什么为您效劳的吗？ G: I’d like to cancel a reservation. R: (2) __________________________________________ (请问，是用谁的名字预订的？) G: John Smith. R: (3) _______________________________ (预订日期？) ? G: From May 10th, for six nights altogether. R: (4) _________________________________________ _________________________________________ __________________________________________ (取消John Smith 5月10日起共六个晚上的预订。我叫王 丽，我们期待能再有机会为您服务。) Read and Think 1. What is the significance of the front office? 2. What’s the function of the front office? Read and Think 3. Please list the ways of reservation. 4. Why does a guest need to pay the cancellation fees? 5. What’s the relationship between room reservation and other departments? Read and Think Read and Think Read and Judge Read and Judge Read and Judge Read and Judge Read and Judge Read and Judge * Ta