酒店英语unit 5Telephone Switchboard.ppt

5. How can the hotel guests be charged if they dial their own local calls themselves? Unit Five Telephone Switchboard Exercise in Class Task 1 Talking Face to face Task 2 Maintaining a Sharp Eye Exercise in Class Passage One Passage Two Put in Use Operator: Operator. (1) ? Guest: Yes. I want to telephone Hong Kong. Operator: (2) know your name and room number, sir? Guest: I’m Mr. Ralph Burns in Room 757. Operator: Ah yes, Mr. Burns. You are a long staying guest.(3) are you calling, sir? Guest: Its(4) is 852 and the number I’m calling is 8190069. Operator: That’s 8190069. Guest: That’s correct. (5) , I’m going to check out in a minute. Can you put the call (6) right away? 1. Complete the following dialogue by putting in the missing words. May I help you May I What number area By the way through Operator: Yes, Mr. Burns. Can you please keep the line (7) ? I will ring back as soon as I (8)___________ (The operator next telephones the front desk…) Front Desk: Reception. May I help you? Operator: Yes. Mr. Burns in room 646 has placed a call to (9) and will check out in a minute. Make sure you get a voucher from me before he leaves the hotel. Front Desk: Right. We’ll (10) we get a voucher… free get through Hong Kong make sure Put in Use Operator: Tianjin Hyatt Hotel. May I help you? Caller: (1) . (请接307房间) Operator: 307. I will try to put you through, sir. (The operator rings 307, but nobody answers…) Operator: I’m sorry, but nobody answers. Caller: I’m calling Mr. Frederick Fairfax. (2) ? (麻烦你看看他是否已经退房了) Operator: Please hold on a second, sir. I will check… (3)