商务英语写作实用教程Unit 8 Letter of Complaint.pptx

商务英语专业 ——商务英语写作;Overview（概要）;In Training Site, you will learn: （在“实训场”中，你将学会）： 1. to use essential expressions and functional sentences used in a letter of complaint, an adjustment letter and an indirect refusal letter（使用投诉信及其回复信中必需的基本语和功能句） 2. to grasp function and usage of “reason” expressions（掌握“原因”表达法的功能及用法） 3. to write an adjustment letter to the complaint for damaged goods（撰写货品损坏问题的投诉信） 4. to write a letter of complaint about the goods（撰写货物问题的投诉信） 5. to write a letter of complaint about the services（撰写服务问题的投诉信）;Section I: Mini-Class;Dear Sir or Madam, I am writing to①complain about how I was treated when I purchased toys in your flagship store. I don’t know if this is your way of doing business. You call yourselves Good Toys, but all I’m getting from your store is ②bad toys and services. I purchased 50 sets of your toys as our staff benefit, but each set was missing a same bag of parts and could not be assembled. ③One customer service manager ordered the missing parts from your warehouse, telling me the goods would arrive within seven to ten days. Twenty days passed, and they didn’t arrive! In this period, I contacted the manager for three times, she assured me every time that all missing parts were on the route from your warehouse.;Today, I asked your flagship store to refund our money in full, but they told me that it was not the store policy to refund our money because we opened the package and partially assembled the toy. It is obvious that your ④policy leaves a lot to be desired, otherwise the store would not have dared to use chicanery. In the circumstances I shall be taking my business ⑤elsewhere in future. I’m waiting for your ⑥earliest reply. Yours Faithfully, Scott Davenport;Improved; ②On April 1st, 2015, I purchased 50 sets of Good Toy blocks for our company at Good Toy flagship store, 100 Friendship St