Cultural Issues - Innovation and Leadership Platform文化问题，创新和领导的平台.pptVIP

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Cultural Issues - Innovation and Leadership Platform文化问题，创新和领导的平台.ppt

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Cultural Issues - Innovation and Leadership Platform文化问题，创新和领导的平台.ppt

* * * * * * * * * * * * * * North American RYE Conference 2009 North American RYE Conference 2009 Cultural Issues:Intercultural Conflict Styles Corina Mihaela Paraschiv Marketing Communications Director Rotaract in USA, Canada and Caribbean Do You See What I See? Uncooperative/Cooperative Unassertive/Assertive Uncooperative/Cooperative Unassertive/Assertive Collaboration Avoidance Not All Cultures are the Same Models are developed using “emic” logic They use an “insider’s view” Makes models culturally-biased Cultures DO differ Using an “etic” logic (“outsider perspective”) All cultures can be plotted on a spectrum Communication Style Which type of communicator are you? Indirect Use of metaphors Use of analogies Hint what you mean Make use of third-party intermediary in conflicts Rely on receiver to clarify misunderstanding Direct Precise, explicit language “Say what you mean and mean what you say” Prefers face-to-face, direct channels to solve issues Sender is responsible for communicating clearly Which type of communicator are you? Indirect Direct Expressiveness What is your expressiveness type? Emotionally Restrained? Emotions are disguised in order to maintain harmony ? Less display of non-verbal behavior ? Less variation in speech rate, loudness, and pitch ? Concern exists that displaying emotion will hurt others’ feelings Emotionally Expressive Visually demonstrate feelings by laughing, gesturing, facial expressions Tone can vary in function to emotions Commitment, trust, and degree of involvement shown through emotions Credibility and sincerity gained through emotional display What is you expressiveness type? Restrained Expressive Putting It All Together Intercultural Conflict Style Emotionally Expressive Emotionally Restrained Direct Indirect Discussion Engagement Accommodation Dynamic Intercultural Conflict Style Discussion Engagement Accommodation Dynamic U.S. (European American), Canada, U.K., Sweden, Norway, Australia, Germany, Denmark… U.S