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The Planning, Planning Systems, Intelligence Measures50Tom Peters/06.28.2005/for Cognos The Planning, Planning Systems, Intelligence Measures50 *K.I.S.S. (!!) (450/8.) (500/50—GB.) (Lee’s Blackberry.) *Complexity accretes one day/person/item at a time! *There must be a “Systems Measures Un- designer.” (Rem Koolhaas: “Often my job is to undo things.”) *Focus!!!! *5 or less key indicators (project, Giant Corp); 2 of the 5 must be non-obvious. (Enrico’s “Rule of Three.”) *Key indicators must be backed up by unmistakable impact on evals and compensation! (JW 6-sigma) *Prune 50% of your measures … TODAY. The Planning, Planning Systems, Intelligence Measures50 *“Measurement Architecture” = (Real) Corporate Strategy. (PERIOD.) *Can a fourth grader understand it (Paul Sherlock, JW)? *Overall “systems architecture” should be in the heads of no more than three people. (Fred Brooks jr/ 360.) *Nothing is easier than lying with statistics. *Hard is Soft. Soft is Hard. (TP-RWjr.) (c.f. Enron.) The Planning, Planning Systems, Intelligence Measures50 *Fanatically measure Customer Satisfaction regarding systems/measures! *If the Customer says it’s confusing … it’s confusing. PERIOD. *Systems Measures planning must be “Bottom Up”! (Buy-in Rules in “systems world.”) *If, as a “systems’ guy/gal,” it “turns you on” … BEWARE! (Jefferson’s Rule.) The Planning, Planning Systems, Intelligence Measures50 *Systems Measures should be/can be/ought to be Works of Art! *Great systems are about aesthetics! *Is it “beautiful”? *Is it “graceful”? *Is it Surprising? *Use a great Graphic Designer on all systems development teams (and a damn good Psychologist). The Planning, Planning Systems, Intelligence Measures50 *Systems design is not innocent: It is the Ultimate Power Game! *She/He who controls the primary measures … Rules the World! (TP’s desired Appointment.) The Planning, Planning Systems, Intelligence Measures50 *Budgets
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