CONFLICT RESOLUTION - Career Planning K-12冲突消解-职业生涯规划教育.pptVIP

Employee Relations Company Policy: Know your company policy regarding employee behavior. Understand that company rules and regulations are for the benefit and safety of all employees. Employees are expected at all times to conduct themselves in a positive manner in order to promote the best interests of the Company. Appropriate employee conduct includes: (a) Treating all customers, visitors, supervisors and coworkers in a respectful manner (b) Refraining from behavior or conduct that is offensive or undesirable, or which is contrary to the Company’s best interests c) Maintaining cleanliness and order in the workplace and work areas Stealing, destroying, defacing, or misusing Company property or another employee’s or customer’s property Sharing Space Rule #1 Don’t Invade a Co-worker’s Personal Space or Work Area Rule #2 Don’t listen in on the conversations of others Rule #3 When working at a work area other than your own, always leave the work area cleaner than you found it! The “Teamwork” Approach The expectation is that teamwork and collaboration are expected and . . . Do Onto Others As You Would Have Done Onto You!!! CONFLICT RESOLUTION Conflicts occur in the workplace and throughout our lives. They can all be handled in the same way. CONFLICT IS Any situation where one persons desires differ from another CONFLICTS Conflicts are natural, neither positive or negative It is not whether you have conflict in your life, it is what you do with that conflict that makes the difference. Conflicts are a normal part of doing business because organizational members have different, and often opposing goals. CONFLICTS, continued Conflicts are inevitable; however anger, grudges, hurt and blame do not have to be Dont fight -- solve the problem MANAGED CONFLICT Strengthens relationships and builds teamwork. OUT-OF-CONTROL CONFLICT Damages relationships and discourages cooperation CONFLICT RESOLUTION IS A positive process whereby individuals resolve issues i