6S 标准培训教材英文精品管理资料全集.pptVIP

Why Does GE Need A Quality Initiative? GE Raising The Bar New Goal to be “Best in the World” vs. #1 or #2 Customers are Expecting More, we Must Deliver “Ship-and-fix” Approach no Longer Tolerated in the Market Aim to Speed Past Traditional Competitors in 5 Years Goal Consistent with Reduced Total Costs We Must Acknowledge Our Vulnerabilities Poor Quality That Impacts Customers Problems with NPI Too High Internal Costs Why “Six Sigma”? Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series) Proven Method to Reduce Costs Highly Quantitative Method – Science and Logic Instead of Gut Feel Includes Manufacturing Service (close to customer) and Provides Bridge to Design for Quality Concepts Has Support and Commitment of Top Management The Definitions of Yield Final Test Process (Process 4) Pass Process 3 Process 1 Process 2 100 (Units Tested) 65 70 82 91 Yield 1 Yield 2 Yield 3 Loss 1 Loss 3 Rejects Loss 2 9 9 12 5 First Time Yield (Yft) = Units Passed Units Tested = 65 70 = 0.93 Rolled Thruput Yield (Yrt) = (Yield 1) (Yield 2) (Yield 3) . . . . = 91 82 65 70 ( ( ( ( ) ) ) ) = 0.65 100 91 70 82 Normalized Yield (Ynm) = = 1/n (Yrt) (0.65) 1/4 = 0.89 ( n: Total Number of Processes ) 6? Overview Yield Exclusive of Rework Probability of Zero Defects Average Yield of All Processes 6? Overview The Impact of Complexity The Impact of Complexity Rolled Rolled Yield Yield Number of Operations Number of Operations 1.00 1.00 0.90 0.90 0.80 0.80 0.70 0.70 0.60 0.60 0.50 0.50 0.40 0.40 0.30 0.30 0.20 0.20 0.10 0.10 0.00 0.00 1 10 100 1,000 10,000 100.000 1,000,000 1 10 100 1,000 10,000 100.000 1,000,000 Process Mean Centered on Each Operation Process Mean Centered on Each Operation 1 10 100 1,000 10,000 100.000 1,000,000 1 10 100 1,000 10,000 100.000 1,0