I希尔顿集团管理意识培训手册（全套英文）.docVIP

MANAGEMENT AWARENESS PROGRAMME FACILITATORS GUIDE Facilitators Guide An introduction to the program MAP is a training and development program designed for managers of Hilton International, and therefore plays a key role in the overall strategy of the company. It is a tool that reinforces Hilton Internationals commitment to developing its people at every level. This facilitator’s guide contains all the material you need to effectively run this course. The guide sets out the aims and objectives, the learning methodologies, preparation requirements and the course content. Before running each module, make sure you have: Read all the information in this training kit so that you are familiar with it. You may also want to do a trial run before the actual presentations. Distributed any pre-work/pre-reading assignment to participants. Prepared overheads from the black and white masters provided in this kit Sufficient copies of workbooks for participants Copies of any handouts A whiteboard and whiteboard pens A flipchart and pens During the training session: Try to create a friendly, informal atmosphere so that participants feel relaxed and confident about asking you questions Allow the appropriate time for each module. Approximate times for each module are indicated at the start of each module. Make sure that you allow plenty of time and opportunity for questions and to clarify understanding. Make sure that seating is arranged so that everyone can see you and the overheads ( Hilton International 1999 Aims Objectives Participants will: Receive a greater understanding of those skills that relate to performance management, team building and decision making. Determine their strengths and development areas in each of the topics addressed in the course. Develop their potential to play a more active leadership role in the running of the business. To practise the skills involved in managing themselves and their employees effectively. Be able to manage their own plans for app