希尔顿集团培训师培训课程（全套英文）.docVIP

Train the Trainer Skills Training FACILITATORS GUIDE Forward Hilton Internationals success as the number one hotel brand name derives from the outstanding quality we offer our customers. This quality is consistent worldwide. Ensuring this quality depends on the training available for all staff, and the skills of every trainer. Train the Trainer - Skills Training is a training programme designed for new skills trainers. Training is a learned skill, one of those which learners must practice in order to develop. Consequently, this programme is structured so that, as participants learn each topic, they build towards a skill training session. At the end of the programme participants then deliver this session before the rest of the group. Participating is these sessions, together with observing others sessions and both giving and receiving feedback is integral to the development of each new skills trainer. It is part of Hilton Internationals commitment to developing all its employees. The single most important element affecting the learning environment is you, the trainer. Specifically, what is important is what you do, how what you do is perceived by the students and how these perceptions impact the students behaviours and learning process. Stephanie Burns Artistry in Training 1996 ( Hilton International 2000Contents How this pack is designed Page 3 Aims and Objectives Page 4 Programme Sessions Page 5 Organising Skills Training the Hilton International Way Page 7 Stages of Train the Trainer - Skills Training Page 11 Preparation Page 11 Promoting the programme Page 11 Preparing the administration details Page 14 Preparing yourself Page 15 Implementing the Programme Page 16 Opening and closing each session Page 16 Training methods Page 16 The facilitators role Page 17 Evaluating the Programme Page 19 Measuring reaction and understanding Page 19 Measuring change Page 19 Measuring tangible business outcomes Page 21 Appendices 1-9 34 Certificate Page 35