洲际会议业务代理人培训(英文).pptVIP

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* * Since the launch of MB last year, we have seen a consistent rise in conversion rates across the estate as well as a significant decrease in response time All brands realized a significant improvement in response time since January 2010, with CW achieving the greatest response time decrease: CW - 74% improvement HI - 52% improvement IC – 51% improvement SB – 48% improvement CP – 46% improvement IN – 40% improvement EX – 39% improvement * The Project team runs a weekly audit of configuration – the target is 100% completion of the four fields outlined above, as follows: 1) Location Roles - must have at least a DOS established, but hotels are encouraged to also include GM and rest of Sales team 2) Assignment Rules - must have at least one assignment rule created with escalation applied (typically all key market segment rules are encouraged to streamline lead delivery – weddings go directly to the individual responsible for processing wedding leads, etc.) 3) Escalation Rules – at least one escalation rule must be applied (DOS or GM); Management company contact can be included as well; Escalation ensures that every lead is responded to in a timely manner – it is a safety mechanism in the event of employee illness or other absence 4) Hours of Operation - must have at least one day of week where hours are not set to 12:00 to 12:00; this affects Escalation – if hours are not set properly, escalation will not work, and the response time will be inaccurately measured Detailed instructions on completing configuration are available in the MB Administration Guide (link emailed to hotels immediately after training, also available on MeetingBroker Teamspace on Merlin – link provided in slide 3 of this presentation) The total time investment required to complete these four fields depends on the hotel size (size of the Sales team), but it is less than one hour - - the benefit is significant (next slide) * * * Multiple support and re-training opportunities exist

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