假日-基本礼仪培训.pptVIP

Crowne Plaza NanjingBasic CourtesyStaff Grooming Appearance Standards 侨鸿皇冠酒店基本礼仪 员工仪容仪表标准 Always Start Your Day With A Shower, So That You Are Fresh And Clean Before You Start Work 每天一开始洗个淋浴，工作前做到 神清气爽 Brush Your Teeth At Least Twice A Day, Preferably After Meals 每天至少刷牙两次，最好饭后立即刷牙 Ensure Your Uniform Is Spotlessly Clean And Well-Pressed，all buttons fastened 确保你的制服干净无污点，熨烫平整，腰间衬衣掖好不外露，所有领口、袖口、外套的钮扣系好，永远不要敞胸露怀地出现在客人和工作区域 Make Up nicely to show respect to yourself, your job and your guest. 女员工上班化淡妆，涂口红，头发梳理好，整齐盘起，不穿脱丝的丝袜是表示对客人、自己和对工作的尊重。 Ensure Your Shoes Are Shining And Well Polished 确保您的鞋子擦的干净明亮，鞋带系好 Do not carry mobile phone while on duty 工作区域不可以携带手机 When Walking Through A Public Area, Don’t Slouch But Walk With Your Head Held High 经过公共区域时，不要无精打采，要抬起头，走路轻快。 Ensure Your Uniform Is Spotlessly Clean And Well-Pressed，all buttons fastened 确保你的制服干净无污点，熨烫平整，腰间衬衣掖好不外露，所有领口、袖口、外套的钮扣系好，永远不要敞胸露怀地出现在客人和工作区域 The Walls Are Here To Support The Hotel Building, Not You.Always Stand Up Straight And Be Attentive. 这里的墙是支撑饭店建筑物的， 而不是支撑你。 一定要站直 ，并且精神饱满。 Guests Are Never Impressed To See A Member Of Staff Yawning Or Shouting Across A Room To A Colleague 客人看到酒店员工打呵欠或大声喊叫时，会对酒店和对你个人产生坏印象的。 Scratching Always Gives The Impression That You Are Unclean; Biting Nails Suggests Lack Of Self-Discipline. 搔痒的动作会使人感觉很不干净； 咬指甲使人认为你缺乏自我控制。 When You Find Yourself In A Lift With Guests Inside, Do Not Get Out In Front Of Them. 当你和客人乘同一电梯时，要热情愉快地问候客人，不要抢在客人前出电梯。 Always Open Doors For Guests, If You Can, And Greet Them With A Smile. 有可能的话，一定要为客人开门，并微笑着向他们打招呼。 When A Guest Approaches You At Your Desk, Always Ask Them To Sit Down. If They Refuse, Do Not Remain Sitting But Stand Up To Join Them. 当客人接近你的接待桌时，一定要请他们坐下。如果他们拒绝坐下，你不要继续坐着，应站起来与客人一起站着。 In The Restaurant, Always Be Ready To Greet Your Guests With A Friendly Smile. Then Guide Them To A Table And Help Them To Sit Down By Holding The Chair. 在餐厅，要始终处于随时待命状态迎接客人。以友好的微笑，热情地欢迎他们。然后引导他们到餐桌前，拉开椅子请他们坐下。 When Walking Through A Public Area, Never Walk Ac