酒店西餐服务程序汇总.pdfVIP

酒店西餐服务程序汇总 （中英文） Remarks: Alltheclearingmustfollow therule:whodeliver theorder;thisperson should also finish clearing in his/her shift. He/Her cannot pass to the next shift except by the time he/her finish duty and it is still within one hour after delivering. 程序如下: 1. PREPARING FOR SERVICE 准备工作 1.1Personal grooming 个人仪表 1.2The table 摆台 1.3Menu knowledge 菜单知识 1.4Miscellaneous preparation tasks 各项准备工作 1.5The waiters sideboard 服务员边柜 1.6Setting the atmosphere –the final check 气氛布置 –最后的检查 1.7The reservations diary –taking a reservation 预定日记 2. WELCOMING CUSTOMERS 迎接客人 2.1Seating a customer 引客人入座 2.2Greeting 问候 2.3Seating 就坐 2.4Serving Pre-meal Drinks 提供餐前酒水 3. SERVING FOOD 食品的服务 3.1Order taking sequence 服务顺序 3.2The scribble pad 记事本 3.3Docket system 入厨单 3.4Adjusting cutlery 调整餐具 3.5Serving food 提供饮食服务 3.6Cleaning tables 清洁桌面 4. CUSTOMER DEPARTURE / CLEANING 顾客用餐完毕后清洁 4.1Arranging customer departure 安排客人离去 4.2Payment methods 结帐方式 4.3Cleaning 清洁 详细内容如下: 1. Preparing for service 准备工作 1.1 Personal grooming 个人仪表 As this is an “up front” industry, your appearance becomes all important. Therefore, special attention to grooming is essential. 因为这是服务业的最前方，你的外表是很重要的，因此你必须首先注意这一点。 Being in control of the job at hand, along with good self image and personal appearance leads to professional confidence when handling people. 随时处于工作最佳状态，伴以良好自我形象及个人外表，这将你在面对顾客时表现得既 自信又专业。 The things we look at when we talk of personal grooming include. 我们所讨论并关注的个人仪表包括： (a) Facial expression –a customer expects to see a smiling face –a smile overcomesmanyproblems.Showalertnessandfreshness,neverboredomofdisinterest. 表面印象 –顾客总是希望见到笑脸 –微笑可以克服任何难题，表现出您的警觉和生 机，绝不要不耐烦或不理睬顾客; (b) Personalhygiene –a sense of pride is gained by looking well groomed and attractive. 个人卫生 – 以仪表整洁吸引别人并引以自豪 Daily bathing anduse of d