电话礼仪培训[精品].pptVIP

Telephone Etiquette 电话礼仪 Course Ouline 课程大纲 A.Answering calls 接听电话 B.Making calls 打出电话 C.Ending a telephone conversation 结束通话 * Answering calls 接听电话 Standard 标准 Call for me 找我的 On hold 在线等候 Call for someone around 电话是找附近的人 Call for someone not around 所找的人不在附近 Call for someone not available 所找的人无法接听 Wrong number 要找的号码错误 Pick up call on other extension 代接电话 Handling more than one call