培训员培训技能培训培训员手册.doc

Welcome toTrain The Trainer 学员姓名 ：_________________ Name of participants 部门/岗位：_________________ Dept/Position 培训师：人力资源总监 Tutor’s name 培训期间注意事项：Basic Ground Rules ?请畅所欲言(free talk on the course) ?请准时出席及保证培训的正常出勤(Don’t be late and must be on attendance ) ?请积极参与课程中的各项活动(being active) ?请勿吸烟(no smoking in the training room) ?请关掉手机,呼机(turn off the beeper and the mobile phone) ?可随时去卫生间(just go when you need) 课程目标objectives 本课程结束时,每个学员都能够 By the end of course you will be able to : ?认识培训需求 Recognize situations where training needs to take place ?使用正确的培训方法，计划并执行部门培训项目 Use right training methods to Plan and carry out short pieces of training to meet these needs. ?检查培训效果，进行培训反馈 Check how effective the training has been 课程内容 Content 了解一些有关培训的概念 About Training 职业培训 Professional Training 培训的类型 Types of Training 培训需求 Training Needs 培训对象 Training Object 培训时机 Training Occasion 培训的益处 Benefits of Training 培训师的资格 Qualifications of Trainer 职业培训与学校教育的区别 Different between training and teaching 成年人学习原理 Principles of Adult learning 学习的途径 Five Senses 学习方式 Methods of Learning 界定培训范围 Training Range 知识性培训 Knowledge Training 什么是知识性培训 What’s knowledge training? 知识培训的三部曲 Three steps of knowledge training 知识培训运用的技巧 Skills of Knowledge Training 公共演讲的技巧 SPEAKER 提问技巧 Question Skill 对问题的反馈 Feedback 影响正常参与的表现 Behavior Effect Class 怎样有效控制影响正常参与的行为 How to Control 培训教具的使用 Training Supplies 培训教室的布置 Set up of Training Class 技能培训 Skill Training 什么是技能培训 What’s skill training? 技能培训的三步曲 Three steps of skill training 反馈的原则及步骤 Principles of Feedback 建立酒店培训体系 Set up Hotel Training System 培训系统包括哪些环节 Training Tache 培训需求分析的步骤 Steps of Training Needs Analysis 培训计划包括哪些因素 Training Plan 考核方式